Pro Customer Service/Sales

The Home Depot; Frisco (TX); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading home improvement retailer is seeking to hire for the Pro Customer Service/Sales Team in Frisco, Texas. The role involves delivering outstanding service to professional customers like contractors and commercial clients, achieving monthly sales goals, and collaborating with team members to ensure success in every project. This position requires strong communication skills and a focus on tailored delivery solutions, while contributing to inventory management and sales initiatives.

Qualifications

• Strong communication skills to engage with professional customers.
• Ability to meet monthly sales goals and metrics.
• Knowledge of product recommendations and delivery solutions.

Responsibilities

• Deliver exceptional service for contractors and commercial clients.
• Manage deliveries and assist at the Pro Desk.
• Collaborate with team members to uphold store goals.

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.