Pro Customer Service/Sales

The Home Depot; Houghton Lake (MI); On-site; USD 30,000 - 50,000; Full time

Job summary

A leading home improvement retailer is seeking members for its Pro Customer Service/Sales Team in Houghton Lake, Michigan. The role involves assisting professional customers, driving sales through expert product recommendations, and maintaining strong relationships with contractors and commercial clients. Responsibilities include managing deliveries, addressing customer needs, and supporting store sales goals. Candidates with bilingual communication skills may be preferred, enhancing service for diverse customer bases.

Qualifications

• Proven ability to build and maintain professional relationships with customers.
• Strong product knowledge to assist with tailored recommendations.
• Ability to meet sales goals and metrics.

Responsibilities

• Assist at the Pro Desk and manage customer inquiries.
• Drive sales through product knowledge and loyalty programs.
• Collaborate with team members to resolve delivery issues.

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.