Pro Customer Service/Sales

The Home Depot; Fort Lauderdale (FL); On-site; USD 35,000 - 48,000; Full time

Job summary

A major home improvement retailer is looking for dedicated Pro Customer Service/Sales Team members in Fort Lauderdale. This role involves delivering exceptional service to professional customers, including contractors and property owners, while meeting monthly sales goals. Candidates should have strong product knowledge and communication skills, and be able to collaborate effectively to resolve delivery issues. Join a team that ensures every Pro customer's project is a success, while supporting store goals with inventory monitoring and execution of sales initiatives.

Qualifications

• Ability to build and maintain professional relationships with Pro customers.
• Experience in driving sales through product recommendations.
• Capability to meet sales goals and metrics.

Responsibilities

• Deliver exceptional experience to professional customers.
• Drive sales by leveraging product knowledge.
• Collaborate with team members to maintain a safe environment.

Skills

Bilingual communication skills

Product knowledge

Sales expertise

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.