Pro Customer Service/Sales

The Home Depot; Syosset (NY); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading home improvement retailer seeks a Pro Customer Service/Sales Team member in Syosset, NY, committed to providing exceptional service to professional customers, including contractors and property owners. You will drive sales, assist with orders, and leverage product knowledge to meet client needs. Responsibilities include managing deliveries, resolving issues, and collaborating with colleagues to ensure a safe and organized environment. A successful candidate will have strong sales and product knowledge, with bilingual skills preferred.

Qualifications

• Proven sales experience, preferably in a retail or customer service environment.
• Strong product knowledge relevant to construction and home improvement.
• Ability to communicate effectively, including in multiple languages when necessary.

Responsibilities

• Support Pro customers by assisting with orders and product recommendations.
• Drive sales through product knowledge and tailored recommendations.
• Collaborate with team to maintain a safe and organized environment.

Skills

Sales proficiency

Product knowledge

Customer service

Bilingual communication

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.