Pro Customer Service/Sales

The Home Depot; Montrose (CO); On-site; USD 35,000 - 45,000; Full time

Job summary

The Home Depot is seeking Pro Customer Service/Sales Team members in Montrose, Colorado, to enhance the experience of professional customers such as contractors and property owners. In this role, you will provide outstanding service, build relationships, and drive sales through expert product knowledge and tailored solutions. The ideal candidate will have strong customer service skills and may need bilingual abilities depending on customer requirements. This position supports store sales goals through proactive engagement with Pro customers.

Qualifications

• Ability to build and maintain professional relationships with Pro customers.
• Proficiency in driving sales based on product knowledge and customer needs.
• Experience with inventory monitoring and sales initiatives.

Responsibilities

• Assist Pro customers at the Pro Desk and manage deliveries.
• Provide expert product recommendations tailored to customer projects.
• Ensure a clean and organized environment while resolving delivery issues.

Skills

Bilingual communication skills

Sales proficiency

Product knowledge

Customer service

Collaboration

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Applications are accepted on an on-going basis.