Pro Customer Service/Sales

The Home Depot; Broomfield (CO); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading home improvement retailer is seeking members for their Pro Customer Service/Sales Team in Broomfield, Colorado. This role involves building relationships with professional customers, driving sales through product knowledge and tailored recommendations. Team members will assist at the Pro Desk, manage deliveries, and uphold high standards of customer service. Ideal candidates should have strong sales skills and be willing to collaborate in a fast-paced environment. Bilingual skills are a plus depending on customer needs.

Qualifications

• Must have strong sales skills and product knowledge to assist Pro customers.
• Ability to maintain professional relationships with diverse customers.
• Bilingual skills may be preferred based on customer needs.

Responsibilities

• Assist customers at the Pro Desk and handle loading materials.
• Drive sales through expert product recommendations.
• Support store goals by monitoring inventory and executing sales initiatives.

Skills

Product knowledge

Customer relationship management

Sales

Bilingual communication

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Applications are accepted on an on-going basis.