Pro Customer Service/Sales

The Home Depot; Colorado; On-site; USD 40,000 - 55,000; Full time

Job summary

The Home Depot is seeking motivated individuals for the Pro Customer Service/Sales Team in Colorado. This role involves assisting professional customers, such as contractors and property owners, with their unique project needs while driving sales and providing outstanding service. The ideal candidate will have strong customer service skills, product knowledge, and the ability to meet sales goals. Collaboration and maintaining a clean and organized work environment are key aspects of this position. Bilingual skills may be advantageous depending on location.

Qualifications

• Exceptional customer service skills to assist professional customers.
• Ability to proactively drive sales and meet sales goals.
• Knowledge in products and services offered at Home Depot.

Responsibilities

• Assist Pro customers at the Pro Desk and manage deliveries.
• Build and maintain professional relationships with customers.
• Monitor inventory and uphold customer service standards.

Skills

Customer service

Sales proficiency

Product knowledge

Bilingual communication

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Applications are accepted on an on-going basis.