Pro Customer Service/Sales

The Home Depot; Marathon (FL); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading home improvement retailer is seeking a Pro Customer Service Sales associate to deliver exceptional support for professional customers, including contractors and property owners. The role involves building relationships, meeting sales targets, and providing product expertise. Teamwork is essential, as members collaborate to maintain an organized environment, resolve issues, and enhance customer service standards. Bilingual skills may be advantageous based on customer needs.

Qualifications

• Proven ability to build and maintain professional relationships with customers.
• Strong sales skills with a focus on meeting monthly goals.
• Ability to effectively communicate product knowledge to customers.

Responsibilities

• Drive sales by providing tailored recommendations to Pro customers.
• Assist at the Pro Desk and manage deliveries.
• Monitor inventory and contribute to store sales initiatives.

Skills

Customer relationship building

Sales proficiency

Product knowledge

Team collaboration

Bilingual communication

Job description

Job Description

Pro Customer Service Sales role at The Home Depot.

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions.

Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success.

Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.