Pro Customer Service/Sales

The Home Depot; Knightdale (NC); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading home improvement retailer is seeking a Pro Customer Service Sales representative in Knightdale, NC. This role focuses on providing exceptional service to professional customers such as contractors and property owners. Responsibilities include assisting with orders, loading materials, managing deliveries, and actively driving sales through product knowledge and tailored recommendations. Strong communication and collaboration skills are essential to ensure customer satisfaction and achieve sales goals in a fast-paced environment.

Qualifications

• Experience in customer service and sales, preferably in a retail environment.
• Ability to collaborate effectively with team members.
• Strong communication skills to assist diverse customer needs.

Responsibilities

• Deliver exceptional customer service to Pro customers.
• Assist in achieving monthly sales goals and metrics.
• Collaborate with team members to maintain a safe and organized store.

Skills

Customer service

Sales drive

Product knowledge

Bilingual communication

Job description

Job Description

Join to apply for the Pro Customer Service Sales role at The Home Depot

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.