Pro Customer Service/Sales

The Home Depot; Long Beach (CA); On-site; USD 27,552 - 30,307; Full time

Job summary

A leading home improvement retailer seeks a dedicated Pro Customer Service/Sales professional to deliver exceptional service for contractors and commercial clients. In this full-time role, you will support every stage of the customer journey, from efficient order fulfillment to product recommendations, while achieving sales goals. Your ability to foster professional relationships, utilize product knowledge, and communicate effectively will contribute to the success of every project. Join a team focused on excellence in service and safety.

Qualifications

• Ability to build and maintain professional relationships with customers.
• Experience supporting various stages of customer journeys.
• Proven capability to meet monthly sales goals.

Responsibilities

• Support the Pro customer journey from order fulfillment to product recommendations.
• Provide outstanding service tailored to project needs.
• Assist at the Pro Desk and manage deliveries.

Skills

Customer service excellence

Bilingual communication

Sales strategy

Product knowledge

Inventory management

Job description

Join to apply for the Pro Customer Service/Sales role at The Home Depot.

This role focuses on delivering an exceptional experience for professional customers.

Contractors’ Warehouse Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients.

• Support every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions.
• Build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations.
• Provide outstanding service based on unique project needs and meet monthly sales goals and other metrics.
• Assist at the Pro Desk, load materials, manage deliveries, or offer specialized paint and product knowledge to ensure project success.
• Collaborate with team members to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages.
• Monitor inventory, execute sales initiatives, and uphold the highest standards of customer service and safety.
• Use bilingual communication skills when preferred or required at certain locations.

Base pay range

$20.00/hr – $22.00/hr

Seniority level

• Not applicable

Employment type

• Full‑time

Job function

• Consumer Services