Pro Customer Service/Sales

The Home Depot; Los Lunas (NM); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading home improvement retailer is seeking candidates for their Pro Customer Service/Sales Team in Los Lunas, New Mexico. This role involves delivering exceptional service to professional customers, including contractors and property owners. Team members will assist at the Pro Desk, manage deliveries, and provide tailored product knowledge to ensure project success. Candidates should possess strong communication skills and the ability to meet sales goals in a customer-focused environment.

Qualifications

• Strong communication and interpersonal skills for building relationships with customers.
• Ability to meet monthly sales goals and metrics.
• Knowledge of product recommendations and delivery solutions.

Responsibilities

• Assist professional customers at the Pro Desk and manage deliveries.
• Monitor inventory and support store sales initiatives.
• Provide expert product knowledge and tailored recommendations.

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Other

Industries

• Consumer Services