Pro Customer Service/Sales

The Home Depot; Lancaster (TX); On-site; USD 36,000 - 50,000; Full time

Job summary

A leading home improvement retailer is seeking candidates for the Pro Customer Service/Sales role. This position focuses on delivering exceptional service to professional customers, including contractors and property owners. Team members will support order fulfillment, manage deliveries, and build strong customer relationships to achieve sales goals. Those with bilingual communication skills may be preferred based on customer needs. The role requires teamwork and a commitment to high service standards.

Qualifications

• Experience in customer service or sales is preferred.
• Ability to meet monthly sales goals and metrics.
• Strong communication skills for collaborating with the team.

Responsibilities

• Provide exceptional service to Pro customers including contractors and property owners.
• Support order fulfillment and manage deliveries effectively.
• Build and maintain professional relationships with customers.

Skills

Customer relationship management

Sales skills

Product knowledge

Bilingual communication

Job description

Pro Customer Service/Sales

by The Home Depot

Join to apply for the Pro Customer Service/Sales role at The Home Depot

Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Other
• Industries: Consumer Services