Pro Customer Service/Sales

The Home Depot; Burton (MI); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading home improvement company is looking for a full-time Pro Customer Service/Sales Team member in Burton, Michigan. This role involves delivering exceptional service to professional customers, driving sales through expert product knowledge, and maintaining a clean and organized work environment. Ideal candidates will have strong communication skills and a proactive approach to sales. Join the team and help ensure every project is a success while meeting store sales goals.

Qualifications

• Ability to provide exceptional customer service to professional clients.
• Experience in supporting sales initiatives and meeting sales metrics.
• Strong communication skills to build and maintain professional relationships.

Responsibilities

• Assist Pro customers with tailored product recommendations.
• Support the team in achieving monthly sales goals.
• Maintain cleanliness and organization in the work environment.

Skills

Product knowledge

Sales techniques

Bilingual communication

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Job Details

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Other
• Industries: Consumer Services