Pro Customer Service/Sales

The Home Depot; Kapolei (HI); On-site; USD 42,000 - 54,000; Full time

Job summary

A major home improvement retailer in Kapolei is seeking a full-time Sales Specialist for their ProServices team. The role focuses on delivering exceptional service to professional customers, including contractors and commercial clients. Responsibilities include driving sales through product knowledge, maintaining relationships, and ensuring customer project success. Bilingual skills may be preferred at certain locations. Strong teamwork and a focus on customer satisfaction are essential.

Qualifications

• Bilingual communication skills are preferred based on customer needs.

Responsibilities

• Deliver exceptional experience for professional customers.
• Proactively drive sales by leveraging product knowledge and loyalty programs.
• Build and maintain professional relationships with Pro customers.

Skills

Bilingual communications skills

Job description

Full Time - Sales Specialist - ProServices - Day

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Job Details

• Seniority level Not Applicable
• Employment type Full-time
• Job function Other
• Industries Consumer Services

Location: Kapolei, HI