Pro Customer Service/Sales

The Home Depot; Bristol (TN); On-site; USD 31,000 - 42,000; Full time

Job summary

A leading home improvement retailer in Bristol, Tennessee, is seeking a dedicated Customer Service Representative to join the Pro Customer Service/Sales Team. You will focus on building strong relationships with professional customers while delivering tailored solutions and outstanding support. Your efforts will contribute directly to meeting sales goals and ensuring customer satisfaction by providing expert knowledge and maintaining a safe environment. Bilingual skills may be beneficial depending on location.

Qualifications

• Demonstrated ability to deliver exceptional customer service.
• Knowledge of product recommendations and tailored delivery solutions.
• Ability to meet monthly sales goals and metrics.

Responsibilities

• Assist Pro customers with their inquiries and needs.
• Drive sales through product knowledge and relationship building.
• Collaborate with team members to enhance customer experience.

Skills

Customer relationship management

Sales support

Product knowledge

Bilingual communication

Job description

Customer Service Representative - Full Time

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Seniority level

Not Applicable

Employment type

Full-time

Job function

Other

Industries

Consumer Services