Pro Customer Service/Sales

Home Depot; Kansas City (MO); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading home improvement retailer is looking for a Pro Customer Service/Sales Team member in Kansas City, MO. This role involves assisting professional customers by leveraging product knowledge to drive sales and providing tailored recommendations. Team members will work collaboratively to ensure each customer's project is successful. Skills in customer service and sales knowledge are essential, and bilingual communication may be preferred. Join a dynamic team dedicated to exceptional customer experience.

Qualifications

• Experience in customer service or sales.
• Ability to build and maintain professional relationships.
• Strong communication skills.

Responsibilities

• Assist professional customers at the Pro Desk.
• Drive sales by providing tailored recommendations.
• Monitor inventory and uphold customer service standards.

Skills

Customer service

Sales knowledge

Bilingual communication

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer's project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot's advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.