Pro Customer Service/Sales

Home Depot; Reston (VA); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading home improvement retailer in Reston seeks a Pro Customer Service/Sales Team member to enhance the experience of professional customers including contractors and property owners. Responsibilities include assisting with orders, providing expert product recommendations, and driving sales. The ideal candidate will possess strong customer service skills and the ability to collaborate effectively with team members. The position emphasizes meeting sales targets, maintaining a safe environment, and supporting inventory processes, aiming to ensure customer projects succeed.

Qualifications

• Experience in retail or customer service environments preferred.
• Ability to drive sales and meet monthly goals.
• Collaboration skills to work effectively with team members.

Responsibilities

• Assist Pro customers at the Pro Desk with various needs.
• Manage delivery logistics and resolve delivery issues.
• Support inventory monitoring and uphold customer service standards.

Skills

Product knowledge

Customer service

Sales proficiency

Bilingual communication

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer's project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot's advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.