Pro Customer Service/Sales

Home Depot; Annapolis (MD); On-site; USD 36,000 - 58,000; Full time

Job summary

A leading home improvement retailer is seeking motivated team members for the Pro Customer Service/Sales Team in Annapolis, MD. You'll enhance the customer experience through expert product recommendations and tailored delivery solutions while meeting monthly sales goals. Ideal candidates should have a background in customer service or sales, strong product knowledge, and the ability to maintain professional relationships with Pro customers. Flexibility in communication is important, as bilingual skills may be beneficial depending on customer needs.

Qualifications

• Experience in customer service or sales in a retail environment.
• Ability to build and maintain professional customer relationships.
• Knowledge of delivery solutions and order fulfillment processes.

Responsibilities

• Assist customers at the Pro Desk and manage material loading.
• Drive sales by leveraging product knowledge and loyalty programs.
• Monitor inventory and uphold high standards of service.

Skills

Product knowledge

Customer service

Sales skills

Bilingual communication

Tools

POS system

Inventory software

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer's project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot's advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.