Pro Customer Service/Sales

Home Depot; Erie (Erie County); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading home improvement retailer is seeking team members for their Pro Customer Service/Sales Team in Erie County, United States. In this role, you will deliver exceptional service to professional customers, assist with order fulfillment and loading materials, and drive sales through product knowledge and tailored recommendations. Team collaboration is essential for maintaining a safe environment and ensuring customer success. Bilingual skills may be preferred at specific locations.

Qualifications

• Strong product knowledge and ability to develop tailored recommendations.
• Experience in a customer service or sales role is preferred.
• Ability to meet sales goals and maintain excellent customer relationships.

Responsibilities

• Assist customers at the Pro Desk and manage materials loading.
• Support Pro customer journey with order fulfillment and product recommendations.
• Collaborate with team to maintain a safe and organized workspace.

Skills

Bilingual communications skills

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer's project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot's advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.