Pro Customer Service/Sales

Home Depot; Los Angeles (CA); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading home improvement retailer in Los Angeles is seeking members for the Pro Customer Service/Sales Team. These team members will be dedicated to delivering exceptional service to professional customers including contractors and property owners. Responsibilities include assisting with order fulfillment, driving sales through product knowledge, and collaborating with team members to resolve issues. The ideal candidate will possess strong customer service skills and may be bilingual, catering to customer needs. This role is essential for ensuring the success of Pro customers' projects.

Qualifications

• Excellent customer service and communication skills.
• Ability to meet monthly sales goals.
• Experience in sales or customer-oriented environments.

Responsibilities

• Deliver exceptional service to Pro customers.
• Assist with order fulfillment and loading materials.
• Collaborate with team members to resolve issues.

Skills

Customer service skills

Sales experience

Product knowledge

Bilingual communication

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer's project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot's advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.