Pro Customer Service/Sales

Home Depot; West Palm Beach (FL); On-site; USD 21,000 - 26,000; Full time

Job summary

A leading home improvement retailer in West Palm Beach is seeking members for its Pro Customer Service/Sales Team. This role is dedicated to delivering exceptional service to professional customers, including contractors and property owners. Responsibilities include driving sales, supporting customer needs through expert recommendations, and maintaining an organized environment. Applicants should have strong customer service skills and may benefit from bilingual communications abilities. The position aims to meet sales goals while ensuring a successful experience for all Pro customers.

Qualifications

• Strong customer service skills are essential for assisting Pro customers.
• Sales experience is preferred to achieve monthly goals.
• Bilingual skills may be beneficial based on customer needs.

Responsibilities

• Deliver exceptional experience for professional customers.
• Drive sales through product knowledge and loyalty programs.
• Assist at the Pro Desk and manage deliveries.

Skills

Bilingual communication skills

Sales experience

Customer service

Product knowledge

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer's project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot's advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.