Pro Customer Service/Sales

The Home Depot; Great Falls (MT); On-site; USD 32,000 - 42,000; Full time

Job summary

A leading home improvement retailer is seeking a full-time Customer Service/Sales Specialist in Great Falls, MT. This role focuses on delivering exceptional service to professional customers, including contractors and commercial clients. Team members will assist with order fulfillment, product recommendations, and maintain relationships with Pro customers. This position emphasizes collaboration and achieving sales goals while ensuring customer satisfaction. Bilingual communication skills may be preferred, depending on customer needs.

Responsibilities

• Deliver exceptional experience for professional customers including contractors and commercial clients.
• Support all stages of Pro customer journey from order fulfillment to tailored delivery solutions.
• Drive sales by leveraging product knowledge and maintaining professional relationships.
• Meet monthly sales goals and store performance metrics.

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Seniority level

Not Applicable

Employment type

Full-time

Job function

Other

Industries

Consumer Services

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