Pro Customer Service/Sales

The Home Depot; Harrisburg (Dauphin County); On-site; USD 42,000 - 60,000; Full time

Job summary

A leading home improvement retailer in Harrisburg is seeking a dedicated Pro Customer Service/Sales Team member to deliver exceptional experiences for professional customers. The role involves supporting order fulfillment, providing expert recommendations, and maintaining strong relationships with Pro customers. Team collaboration is essential to uphold customer service standards, while achieving monthly sales goals. Candidates with bilingual skills may have an advantage based on customer needs. This full-time position offers an opportunity to successfully contribute to a team in a dynamic retail environment.

Qualifications

• Experience delivering customer service excellence in a retail environment.
• Ability to drive sales through product recommendations and loyalty programs.
• Effective collaboration to maintain a clean, safe, and organized store.

Responsibilities

• Deliver exceptional experiences for professional customers.
• Support efficient order fulfillment and loading.
• Provide product recommendations and solutions tailored to customer needs.
• Collaborate to maintain organization and safety in the store.
• Maintain safe handling of materials and uphold safety standards.

Skills

Customer service

Sales

Product knowledge

Team collaboration

Job description

Pro Customer Service Sales

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. They are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Seniority Level

Not Applicable

Employment Type

Full-time

Job Function

Other

Industries

Consumer Services

Location

Harrisburg, PA