Pro Customer Service/Sales

The Home Depot; Hampton (VA); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading home improvement retailer is seeking a Customer Service Sales Specialist for their Pro Customer Service/Sales Team. This role includes delivering exceptional service to professional customers, managing sales initiatives, and building strong relationships with clients. Responsibilities also include assisting at the Pro Desk, handling materials, and resolving delivery issues. Ideal candidates should have experience in customer service or sales and possess strong product knowledge to effectively meet project needs. Bilingual skills may be preferred.

Qualifications

• Experience in customer service or sales preferred.
• Ability to build and maintain professional relationships.
• Strong product knowledge to assist Pro customers.

Responsibilities

• Drive sales by leveraging product knowledge and loyalty programs.
• Assist at the Pro Desk and manage deliveries.
• Ensure a clean, organized, and safe environment.

Skills

Customer relationship building

Sales proficiency

Product knowledge

Bilingual communication

Job description

Pro Customer Service/Sales Team – Customer Service Sales Specialist

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.