Pro Customer Service/Sales

The Home Depot; Los Angeles (CA); On-site; USD 38,000 - 55,000; Full time

Job summary

The Home Depot is seeking candidates for its Pro Customer Service/Sales Team in Los Angeles. This role focuses on delivering an exceptional experience to professional customers, including contractors and commercial clients.

You will support every stage of the Pro journey, from order fulfillment to tailored delivery solutions and expert product recommendations. You will help meet monthly sales goals, assist at the Pro Desk, manage deliveries, monitor inventory, and uphold safety standards.

Qualifications

• Must deliver excellent customer service to Pro customers.
• Meet monthly sales goals and related metrics.
• Assist at the Pro Desk and with deliveries, ensuring safety and accuracy.

Responsibilities

• Assist Pro Desk with customer inquiries and orders.
• Support loading and delivery coordination.
• Maintain inventory accuracy and store cleanliness.
• Provide product recommendations based on customer needs.

Skills

Customer service

Sales

Product knowledge

Communication

Team collaboration

Bilingual communications

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.