Pro Customer Service/Sales

The Home Depot; Webster (TX); On-site; USD 36,000 - 52,000; Full time

Job summary

A leading home improvement retailer is seeking dedicated individuals for its Pro Customer Service/Sales Team in Webster, Texas. This role focuses on delivering exceptional service to professional customers, assisting with order fulfillment, and driving sales through expert product recommendations. Candidates should excel in building professional relationships and collaborating with team members to enhance customer satisfaction. Bilingual skills may be preferred to better serve diverse customer needs.

Qualifications

• Ability to build and maintain professional relationships with customers.
• Proficient in product knowledge and sales techniques.
• Strong communication skills, bilingual preferred.

Responsibilities

• Deliver exceptional experience for professional customers.
• Proactively drive sales through personalized service.
• Collaborate with team members to resolve issues and maintain safety.

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.