Pro Customer Service/Sales

The Home Depot; North Versailles (Allegheny County); On-site; USD 30,000 - 50,000; Full time

Job summary

A leading home improvement retailer is seeking enthusiastic individuals for the Pro Customer Service/Sales Team. This role focuses on delivering exceptional experiences for professional customers, managing deliveries, and driving sales through expert product recommendations. Team members collaborate to uphold high standards of service while maintaining a clean and organized environment. The ideal candidates should foster professional relationships and are encouraged to possess bilingual communication skills. Join a motivated team dedicated to ensuring customer project success.

Qualifications

• Ability to maintain professional relationships with Pro customers.
• Proficiency in inventory monitoring and sales initiatives.
• Bilingual communication skills may be preferred.

Responsibilities

• Deliver exceptional customer experiences for professional customers.
• Drive sales by leveraging product knowledge and loyalty programs.
• Assist with order fulfillment and loading materials.

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.