Pro Customer Service/Sales

The Home Depot; Birmingham (AL); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading home improvement retailer is seeking dedicated team members for their Pro Customer Service/Sales Team in Birmingham, Alabama. This role focuses on delivering exceptional service to professional customers, driving sales through product knowledge, and maintaining strong customer relationships. Team members will handle various tasks including order fulfillment and managing inventories. The ability to communicate effectively and work collaboratively is crucial for success in this role.

Qualifications

• Experience in customer service or sales, preferably in a retail environment.
• Ability to build and maintain customer relationships.
• Strong product knowledge and communication skills.

Responsibilities

• Deliver exceptional service to professional customers.
• Drive sales by leveraging product knowledge and loyalty programs.
• Collaborate with team members to resolve delivery issues.

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.