Pro Customer Service/Sales

The Home Depot; Flint Charter Township (MI); On-site; USD 23,866 - 33,992; Full time

Job summary

A leading home improvement retailer is seeking a Pro Customer Service/Sales representative to deliver exceptional service to professional customers including contractors and property owners. Responsibilities include assisting at the Pro Desk, managing deliveries, offering specialized knowledge, and achieving sales goals. Candidates should possess strong interpersonal skills, customer service experience, and product knowledge, particularly in paint. This full-time role is critical for maintaining customer satisfaction and supporting store initiatives. Located in Flint Charter Township, MI.

Qualifications

• Experience in customer service or sales in a retail or professional environment.
• Ability to build professional relationships and drive sales.
• Commitment to maintaining a clean and safe working environment.

Responsibilities

• Assist at the Pro Desk with personalized service.
• Load and manage materials for delivery.
• Offer specialized paint and product knowledge.
• Build relationships with Pro customers to drive sales.
• Meet monthly sales goals.
• Collaborate to maintain a clean and organized environment.
• Resolve delivery issues.
• Monitor inventory and execute sales initiatives.

Skills

Bilingual communication skills

Customer service experience

Strong product knowledge

Excellent interpersonal skills

Ability to meet sales goals

Organizational skills

Job description

Join to apply for the Pro Customer Service/Sales role at The Home Depot.

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. They are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Key Responsibilities

• Assist at the Pro Desk, providing personalized service to professional customers.
• Load and manage materials for delivery, ensuring safety and order accuracy.
• Offer specialized paint and product knowledge to support customer projects.
• Build and maintain relationships with Pro customers, driving sales through product knowledge and loyalty programs.
• Meet monthly sales goals and other performance metrics.
• Collaborate with team members to maintain a clean, organized, and safe work environment.
• Resolve delivery issues and communicate Home Depot’s advantages over competitors.
• Monitor inventory and execute sales initiatives to support store goals.
• Uphold the highest standards of customer service and safety.

Key Qualifications

• Preferred: Bilingual communication skills at certain locations.
• Experience in customer service or sales in a retail or professional environment.
• Strong product knowledge, especially in paint and related materials.
• Excellent interpersonal skills and ability to build professional relationships.
• Ability to meet sales goals and perform in a fast-paced environment.
• Commitment to maintaining a clean, organized, and safe working environment.

Seniority Level

Not Applicable

Employment Type

Full-time

Job Function

Other – Industries: Consumer Services

Compensation

Grand Blanc, MI $21.00-$21.00