Pro Customer Service/Sales

The Home Depot; Mishawaka (IN); On-site; USD 32,000 - 52,000; Full time

Job summary

A leading home improvement retailer is looking for a Pro Customer Service Sales representative in Mishawaka, IN. The role involves assisting professional customers with their needs, providing tailored recommendations and ensuring a successful project experience. Candidates should possess strong product knowledge and the ability to work collaboratively in a team-oriented environment. This full-time position offers opportunities to meet and exceed sales goals while delivering the best customer service. Bilingual skills may be beneficial depending on the location.

Qualifications

• Experience delivering outstanding customer service in a fast-paced retail environment.
• Ability to recommend products and solutions based on customer needs and project requirements.
• Strong communication and teamwork to meet store sales goals.
• Flexibility for bilingual communications where needed.

Responsibilities

• Deliver exceptional service to professional customers, including contractors and commercial clients.
• Drive sales by providing expert product recommendations and tailored delivery solutions.
• Meet monthly sales goals and support store objectives.
• Meet monthly Pro sales goals and support store initiatives.

Skills

Customer service

Product knowledge

Sales skills

Bilingual communication (preferred)

Education

High School Diploma

Tools

POS systems

Inventory management

Job description

Join to apply for the Pro Customer Service Sales role at The Home Depot.

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Other

Industries

• Consumer Services