Pro Customer Service/Sales

The Home Depot; Evanston (IL); On-site; USD 35,000 - 50,000; Full time

Job summary

The Home Depot in Evanston, Illinois is seeking members for the Pro Customer Service/Sales Team to ensure exceptional experiences for professional customers. Team members will drive sales, assist customers at the Pro Desk, and manage material loading and deliveries. Successful candidates will meet monthly sales goals while fostering professional relationships through expert product recommendations and outstanding service. The role emphasizes collaboration and maintaining safety standards. Bilingual skills are a plus.

Qualifications

• Sales experience or knowledge in customer service.
• Ability to build professional relationships with customers.
• Bilingual communications skills may be preferred.

Responsibilities

• Assist Pro customers at the Pro Desk and loading materials.
• Meet monthly sales goals and drive store sales.
• Monitor inventory and resolve delivery issues.

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.