Pro Customer Service/Sales

The Home Depot; Hurricane (WV); On-site; USD 30,000 - 45,000; Full time

Job summary

The Home Depot in Hurricane, West Virginia is seeking Pro Customer Service/Sales Team members dedicated to providing outstanding service for professional customers. This role involves assisting at the Pro Desk, managing deliveries, and meeting sales initiatives.

Pro Team members will leverage product knowledge to support contractors, property owners, and commercial clients, ensuring project success while collaborating to maintain a clean and safe environment.

Strong communication skills are essential, and fluency in additional languages may be preferred depending on customer needs.

Qualifications

• Deliver exceptional service to professional customers, including contractors and commercial clients.
• Meet monthly sales goals and metrics to drive sales in the store.
• Maintain relationships with Pro customers to address their unique project needs.

Responsibilities

• Assist at the Pro Desk and manage deliveries.
• Provide expert product recommendations and tailored solutions.
• Ensure a clean, organized, and safe environment in the store.

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.