Pro Customer Service/Sales

The Home Depot; El Dorado (AR); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading home improvement retailer is seeking dedicated Pro Customer Service/Sales Team members in El Dorado, Arkansas. The role involves building professional relationships, leveraging product knowledge, and proactively driving sales to meet store goals. Team members assist at the Pro Desk and manage deliveries while ensuring high customer service standards. Ideal candidates will possess strong interpersonal skills and may benefit from bilingual abilities, adapting to unique project needs of professional customers.

Qualifications

• Ability to drive sales through product knowledge and tailored recommendations.
• Strong interpersonal skills for maintaining professional relationships.
• Experience with diverse customer needs and problem resolution.

Responsibilities

• Assist Pro customers at the Pro Desk and manage deliveries.
• Monitor inventory and execute sales initiatives.
• Collaborate with team members to enhance store performance.

Skills

Strong product knowledge

Bilingual communication skills

Sales experience

Customer relationship management

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions.

Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Seniority level

Not Applicable

Employment type

Full-time

Job function

Other

Industries

Consumer Services

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Customer Service Rep(05342) - 1300 N. West Ave

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