Pro Customer Service/Sales

The Home Depot; Ridley Township (PA); On-site; USD 40,000 - 56,000; Full time

Job summary

A leading home improvement retailer is seeking a Pro Customer Service Sales team member in Ridley Township, Pennsylvania. The role focuses on delivering exceptional service to professional customers, including contractors and property owners. Candidates should possess strong product knowledge and sales skills to meet monthly goals while providing tailored support for Pro customers. Team collaboration and maintaining a clean and organized environment are essential. This full-time position offers opportunities to build professional relationships and contribute to customer project success.

Qualifications

• Exceptional customer service skills.
• Proficient product knowledge related to construction and home improvement.
• Ability to meet sales goals.
• Meet monthly sales goals and metrics.

Responsibilities

• Deliver exceptional service to Pro customers.
• Collaborate with team members to maintain a clean and safe environment.
• Drive sales through product knowledge and customer interactions.
• Collaborate with team to resolve delivery issues and ensure safety.

Job description

Join to apply for the Pro Customer Service Sales role at The Home Depot.

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Other

Industries

• Consumer Services