Pro Customer Service/Sales

The Home Depot; Alpharetta (GA); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading home improvement retailer is seeking a Pro Customer Service Sales representative in Alpharetta, Georgia. This full-time role involves assisting professional customers, meeting monthly sales goals, and providing expert product knowledge. Team members will collaborate to maintain inventory and resolve delivery issues, ensuring customer satisfaction. Bilingual skills may be preferred to enhance service delivery. Join a dedicated team that prioritizes exceptional customer experiences and effective communication.

Qualifications

• Able to build and maintain professional relationships with customers.
• Proven ability to meet sales goals and drive revenue.
• Strong communication skills, particularly in addressing customer needs.

Responsibilities

• Assist customers at the Pro Desk and during material loading.
• Monitor inventory and execute sales initiatives.
• Provide expert product recommendations and delivery solutions.

Skills

Customer relationship management

Sales techniques

Product knowledge

Bilingual communication skills

Job description

Join to apply for the Pro Customer Service Sales role at The Home Depot.

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Seniority level

Not Applicable

Employment type

Full-time

Job function

Other