Pro Customer Service/Sales

The Home Depot; Cicero (IL); On-site; USD 35,000 - 50,000; Full time

Job summary

The Home Depot is seeking a Pro Customer Service/Sales team member in Cicero, Illinois. This role focuses on delivering exceptional service to professional customers such as contractors and property owners. Responsibilities include assisting customers at the Pro Desk, managing deliveries, and leveraging product knowledge to meet sales goals. Effective collaboration within the team ensures a clean and organized environment. Bilingual skills may be preferred, depending on customer needs. Join us to be part of a team dedicated to customer success.

Qualifications

• Bilingual communication skills may be preferred based on customer needs.
• Strong product knowledge and ability to drive sales.

Responsibilities

• Deliver exceptional experience for professional customers.
• Assist at the Pro Desk and manage deliveries.
• Meet monthly sales goals and maintain customer relationships.

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.