Pro Customer Service/Sales

The Home Depot; Missouri City (TX); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading home improvement retailer in Missouri City is seeking Pro Customer Service/Sales Team members to enhance the experience for professional customers. Responsibilities include supporting order fulfillment, product recommendations, and ensuring customer satisfaction. Candidates should have strong sales knowledge, the ability to build relationships, and may be required to communicate in multiple languages. This position emphasizes teamwork and proactive sales strategies to meet store goals.

Qualifications

• Proven ability to build and maintain professional relationships with customers.
• Experience in driving sales through product recommendations and loyalty programs.
• Strong organizational skills to maintain a clean and safe environment.

Responsibilities

• Deliver exceptional service to professional customers.
• Meet monthly sales goals and metrics.
• Collaborate with team members to resolve delivery issues.

Skills

Bilingual communication

Sales knowledge

Customer relationship management

Product knowledge

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.