Pro Customer Service/Sales

Home Depot; Chicopee (MA); On-site; USD 24,108 - 26,863; Full time

Job summary

A leading home improvement retailer seeks a Pro Customer Service/Sales representative in Chicopee, MA. The role involves assisting contractors and commercial clients with order fulfillment, providing product recommendations, and ensuring customer satisfaction. Successful candidates will exhibit excellent customer service skills and meet sales goals while collaborating with team members in a supportive environment. Bilingual skills may be preferred based on customer needs.

Qualifications

• Experience in customer service or sales roles.
• Ability to build and maintain professional relationships.
• Proven track record of meeting sales goals.

Responsibilities

• Assist Pro customers at the Pro Desk and manage deliveries.
• Monitor inventory and execute sales initiatives.
• Collaborate with team members to ensure a safe environment.

Skills

Customer service skills

Sales proficiency

Product knowledge

Bilingual communication

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

City

CHICOPEE

State

MA

Auto req ID_BR

156401BR

Job Type

Pro Customer Service/Sales

Auto req ID

300044430

Pay Range

$17.50 - $19.50