Pro Customer Service/Sales

Home Depot; New Milford (CT); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading home improvement retailer is seeking a Pro Customer Service/Sales team member in New Milford, CT. This role focuses on delivering exceptional service to professional customers, including contractors and property owners. Responsibilities include assisting customers at the Pro Desk, managing deliveries, and providing expert product recommendations to ensure customers' projects succeed. Successful candidates will demonstrate strong sales skills and the ability to build lasting relationships. Bilingual skills may be preferred based on customer needs.

Qualifications

• Ability to build and maintain professional relationships with Pro customers.
• Proven sales skills and ability to meet monthly sales goals.
• Strong team collaboration and organizational skills.

Responsibilities

• Assist customers at the Pro Desk and manage deliveries.
• Provide outstanding service based on unique project needs.
• Monitor inventory and execute sales initiatives.

Skills

Bilingual communication skills

Product knowledge

Customer relationship management

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

City

NEW MILFORD

State

CT

Auto req ID_BR

155864BR

Job Type

Pro Customer Service/Sales

Auto req ID

300045017