Pro Customer Service/Sales

The Home Depot

Burleson (TX)

On-site

USD 32,000 - 52,000

Full time

14 days+

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Job summary

A leading home improvement retailer in Texas is seeking Pro Customer Service/Sales Team members dedicated to enhancing experiences for professional customers. This role involves assisting customers, managing deliveries, and driving sales through product expertise. Candidates should have strong sales proficiency and exceptional customer service skills. The position supports store goals through collaboration and proactive engagement with customers, ensuring project success. Bilingual skills may be preferred depending on customer needs.

Qualifications

Proven ability to drive sales in a retail environment.
Experience in building professional relationships.
Capability to proactively meet sales goals.

Responsibilities

Assist customers at the Pro Desk and manage deliveries.
Provide tailored product recommendations.
Monitor inventory and execute sales initiatives.
Collaborate with team to resolve delivery issues and communicate Home Depot advantages.

Skills

Bilingual communication skills

Product knowledge

Sales proficiency

Customer service experience

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.