Pro Customer Service/Sales

The Home Depot; Bridgewater (MA); On-site; USD 40,000 - 50,000; Full time

Job summary

A leading home improvement retailer in Bridgewater, MA, is seeking a full-time Pro Customer Service/Sales team member. This role emphasizes delivering an exceptional experience for professional customers, supporting them throughout their journey, from order fulfillment to expert product recommendations. Responsibilities include meeting sales goals, collaborating with team members, and ensuring a clean and organized environment. Bilingual communication skills may be preferred depending on customer needs.

Qualifications

• Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Responsibilities

• Deliver an exceptional experience for professional customers, including contractors and commercial clients.
• Support every stage of the Pro customer journey, from order fulfillment to product recommendations.
• Meet monthly sales goals and drive sales initiatives.
• Collaborate with team members to maintain a clean and organized environment.

Job description

Job Description

Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. They are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety.

Seniority level

Not Applicable

Employment type

Full-time

Job function

Other

Industries

Consumer Services

Qualifications

Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.