Pro Customer Service/Sales

The Home Depot; Saint George (UT); On-site; USD 42,000 - 66,000; Full time

Job summary

A leading home improvement retailer is looking for Pro Customer Service/Sales Team members who can deliver exceptional service to professional customers, including contractors and property owners. Responsibilities include driving sales through product knowledge, building customer relationships, and supporting the Pro customer journey. The ideal candidate will be expected to meet sales goals while ensuring a clean and organized environment. Bilingual skills may be preferred based on customer needs.

Qualifications

• Experience in customer service, particularly with professional clients.
• Ability to build and maintain professional relationships.
• Strong product knowledge to assist Pro customers effectively.

Responsibilities

• Drive sales by understanding customer needs and providing tailored recommendations.
• Collaborate with team members to ensure a safe, organized work environment.
• Monitor inventory and execute sales initiatives in line with store goals.
• Resolve delivery issues and communicate Home Depot advantages over competitors.
• Maintain a clean, organized, and safe store environment.

Skills

Customer service

Sales

Product knowledge

Bilingual

Job description

Job Description

Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Other

Industries

• Consumer Services