Pro Customer Service/Sales

The Home Depot; Merced (CA); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading home improvement retailer in California seeks members for their Pro Customer Service/Sales Team. This role involves building professional relationships with Pro customers, driving sales through expert product knowledge, and providing tailored service based on each customer's unique project needs. Team members will assist at the Pro Desk, manage deliveries, and monitor inventory while meeting sales goals. Bilingual skills may be preferred. Join a collaborative team dedicated to achieving customer success.

Qualifications

• Strong communication skills, particularly in a bilingual context.
• Ability to build and maintain professional relationships.
• Sales experience with a focus on achieving goals.

Responsibilities

• Build and maintain professional relationships with Pro customers.
• Proactively drive sales by leveraging product knowledge.
• Provide outstanding service based on unique project needs.
• Assist at the Pro Desk, load materials, and manage deliveries.
• Meet monthly sales goals and other metrics.
• Collaborate to maintain a clean, organized environment.
• Resolve delivery issues and communicate competitive advantages.
• Monitor inventory and execute sales initiatives.

Skills

Bilingual communication skills

Product knowledge

Sales proficiency

Customer service

Collaboration

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Responsibilities

• Build and maintain professional relationships with Pro customers.
• Proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations.
• Provide outstanding service based on unique project needs.
• Assist at the Pro Desk, load materials, manage deliveries, and offer specialized paint and product knowledge.
• Meet monthly sales goals and other metrics to drive store sales.
• Collaborate with team members to maintain a clean, organized, and safe environment.
• Resolve delivery issues and communicate Home Depot’s advantages over competitors.
• Monitor inventory, execute sales initiatives, and uphold the highest standards of customer service and safety.