Pro Customer Service/Sales

The Home Depot; Fort Wayne (IN); On-site; USD 34,000 - 52,000; Full time

Job summary

A leading home improvement retailer is seeking a Pro Customer Service Sales representative in Fort Wayne, Indiana. This full-time position focuses on supporting professional customers including contractors and property owners. Key responsibilities include driving sales through expert product recommendations, maintaining professional relationships, and fulfilling customer needs. Candidates should possess strong product knowledge and may benefit from bilingual skills depending on customer demands.

Qualifications

• Strong product knowledge and ability to make tailored recommendations.
• Ability to meet monthly sales goals and metrics.
• Bilingual communication skills preferred based on customer needs.

Responsibilities

• Deliver exceptional service to professional customers.
• Maintain professional relationships with Pro customers.
• Monitor inventory and execute sales initiatives.
• Support store operations by keeping a clean, organized, and safe environment.
• Collaborate with team to resolve delivery issues and communicate advantages over competitors.

Job description

Join to apply for the Pro Customer Service Sales role at The Home Depot

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Seniority level

Not Applicable

Employment type

Full-time

Job function

Other; Industries: Consumer Services