Pro Customer Service/Sales

The Home Depot; Arlington (TX); On-site; USD 21,000 - 34,000; Full time

Job summary

The Home Depot Pro Customer Service/Sales team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey with efficient order fulfillment, safe loading, and expert recommendations.

Pro team members build relationships with Pro customers, strive to meet sales targets, and collaborate to maintain a clean, organized, and safe store environment while

Qualifications

• Experience in customer service or sales preferred.
• Ability to meet monthly sales goals.
• Knowledge of paint and home improvement products is a plus.
• Excellent communication and teamwork.

Responsibilities

• Assist at the Pro Desk to help pro customers and manage inquiries.
• Load materials and prepare orders for delivery or pickup.
• Coordinate deliveries and resolve any delivery issues.
• Provide tailored product recommendations and know-how on paint and related products.
• Support store goals by monitoring inventory and supporting sales initiatives.

Skills

Customer service

Sales

Product knowledge

Bilingual (preferred)

Job description

157146BR

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer's project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot's advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.