Pro Customer Service/Sales

The Home Depot; Napa (CA); On-site; USD 42,000 - 65,000; Full time

Job summary

The Home Depot in Napa, CA is seeking a Pro Customer Service/Sales Team member to help professional customers—contractors, property owners, and commercial clients—find the right products, place efficient orders, and arrange tailored delivery solutions.

You will support store goals by meeting monthly sales targets, maintaining inventory awareness, and delivering outstanding service through product knowledge and proactive recommendations.

Qualifications

• Experience in retail or service environment.
• Ability to meet monthly sales goals.
• Strong communication and problem-solving skills.

Responsibilities

• Assist Pro customers with orders and product recommendations.
• Support order fulfillment and delivery coordination.
• Maintain clean, organized, and safe work area.
• Collaborate with team to resolve delivery issues.

Skills

Customer service

Sales ability

Bilingual (preferred)

Job description

155751BR

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.