Pro Customer Service/Sales

The Home Depot; Chicago Ridge (IL); On-site; USD 36,000 - 54,000; Full time

Job summary

The Home Depot in Chicago Ridge, IL is seeking a Pro Customer Service/Sales team member who delivers an exceptional experience to professional customers, including contractors and commercial clients. You will support order fulfillment, provide product knowledge, and help tailor delivery solutions.

You will work at the Pro Desk, assist with loading, monitor inventory, and help drive monthly sales goals while maintaining a clean and safe store environment.

Qualifications

• Provide exceptional customer service to Pro customers.
• Assist in achieving monthly sales goals through product knowledge and tailored recommendations.
• Collaborate with team to ensure safety and organization in the store.

Responsibilities

• Assist at the Pro Desk with customer inquiries and order processing.
• Load materials and support deliveries to Pro customers.
• Provide knowledgeable product recommendations and paint/product expertise when needed.
• Monitor inventory and support promotional sales initiatives while maintaining store safety.

Skills

Customer service

Sales

Communication

Teamwork

Job description

156203BR

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.