Pro Customer Service/Sales

The Home Depot; Homer Glen (IL); On-site; USD 22,000 - 30,000; Full time

Job summary

The Home Depot Pro Customer Service/Sales Team in Homer Glen, IL, supports professional customers from order fulfillment to tailored delivery solutions. Team members build relationships with Pro customers, drive sales through product knowledge and loyalty programs, and provide outstanding service based on project needs.

Role involves assisting at the Pro Desk, loading materials, managing deliveries, and offering paint and product expertise.

Qualifications

• Strong customer service abilities and a sales mindset are required.
• Comfort with product knowledge and making tailored recommendations.
• Bilingual communications skills may be preferred at certain locations.

Responsibilities

• Assist at the Pro Desk and loading materials.
• Manage deliveries and coordinate with customers to ensure timely fulfillment.
• Provide specialized paint and product knowledge to Pro customers.
• Build and maintain professional relationships with Pro customers and drive sales.
• Meet monthly sales goals and other metrics to drive sales in the store.
• Collaborate with team to maintain a clean, organized, and safe environment.
• Resolve delivery issues and communicate Home Depot’s advantages over competitors.

Skills

Customer service

Sales skills

Product knowledge

Bilingual communications

Job description

156237BR
Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.