Pro Customer Service/Sales

The Home Depot; Lake Zurich (IL); On-site; USD 19,000 - 30,000; Full time

Job summary

The Home Depot Pro Customer Service/Sales Team delivers an exceptional experience for professional customers—contractors, property owners, and commercial clients. The team supports every stage of the Pro journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions.

Pro Desk assistance, maintaining a clean and safe environment, and meeting monthly sales goals are key.

Qualifications

• Experience delivering customer service in a retail or sales environment.
• Ability to drive sales by leveraging product knowledge and recommendations.
• Strong communication and teamwork to support store goals.

Responsibilities

• Assist at the Pro Desk and with order fulfillment.
• Support customers with loading materials and deliveries.
• Provide product recommendations and tailored delivery solutions.
• Maintain inventory and uphold safety and cleanliness standards.
• Collaborate with team to resolve delivery issues and meet targets.

Skills

Customer service

Sales

Communication

Bilingual ability

Job description

156214BR

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.