Pro Customer Service/Sales

The Home Depot; Oak Lawn (IL); On-site; USD 32,000 - 52,000; Full time

Job summary

The Home Depot Pro Customer Service/Sales Team in Oak Lawn, IL seeks a motivated associate to support professional customers, provide product recommendations, and contribute to order fulfillment and delivery solutions. You will help maintain a clean, safe store while meeting monthly sales goals and building pro relationships.

This role emphasizes teamwork, strong product knowledge, and loyalty program utilization; bilingual communication may be preferred depending on location, and the team

Qualifications

• Customer service oriented with the ability to assist professional customers.
• Sales focus with achievement of monthly targets and metrics.
• Bilingual communications may be preferred at certain locations.

Responsibilities

• Meet monthly sales goals and other metrics to drive sales.
• Assist at the Pro Desk and with loading materials.
• Provide tailored product recommendations and loyalty program guidance.
• Support deliveries and resolve delivery issues.
• Maintain a clean, organized, and safe store environment.

Skills

Customer service

Sales

Bilingual

Job description

156215BR

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.